Sample Management & Marketing Services

We support life sciences companies and their sales representatives as they engage with their customers: doctors, nurse practitioners, veterinarians, dentists, pharmacists, and sometimes patients.  We analyze and help sales representatives balance their inventories of sample products, and make sure that doctors respond to the product samples and messages they receive from us and our network of partners.  The goal is to help doctors prescribe and maintain patients on the right therapy for their conditions.

Software Engineering

Our software engineering team builds, configures, and maintains our own suite of purpose-built software and reporting applications specific to the industry.  A big part of what we do is integration, and we are connected to name brand solutions like Salesforce.com, Manhattan Associates, and Veeva.  We work in both traditional waterfall and agile environments and develop utilizing the Microsoft suite. 

Healthcare-Dedicated
Contact Center

RxS Engage, our multi-channel healthcare dedicated contact center, is staffed by trained professionals, equipped with best-in-class call center technology including Interactive Voice Recognition (IVR), automatic call distribution, predictive dialer, and voice logging capabilities.  We engage through inbound and outbound voice, video, chat, email, SMS, and IVR.  We are dedicated to healthcare and are PDMA, HIPAA, and HITECH compliant.

Along with healthcare professional communications, we provide patient & caregiver support which includes patient journey campaigns, therapy persistency programs, support for caregivers, nurse educators, and patient savings administration.

Our objective is to provide our clients insight into contact center activity and campaign objectives like an increase in sales or market share, meaningful engagements with Healthcare Professionals (HCPs), influencers, patients, and caregivers, or an increase in therapy adherence.

Sales and Service

Our clients are among the best-known brands in the world.  They have high expectations when it comes to business development and customer service activities.  Our sales and service team works with our clients to design and implement the ideal application of our technology and service offerings, they manage the implementation and then meet regularly with our clients to assess and respond to program performance metrics.  RxS is a data-driven company, but we understand the value in relationships and encourage our sales and service team members to dig into our client’s needs and find ways to ease the administrative burden around sales and marketing activities.

Administration

In the background, making it all happen is our administration team, human resources, accounting, facilities, and office management.  This team makes sure that the right resources are in the right place, at the right time, to delight our customers.