Physician Engagement

Open a dialogue with your Physician through RxS Engage.

Our healthcare call center is staffed with nurses, pharmaceutical sales representatives, customer care agents, and patient services representatives. We offer a solution for every phase of the product lifecycle and a comprehensive suite of reporting and interactive dashboards to provide insight into program performance and relationship health. Our programs produce quantifiable results and positive Return on Investments (ROIs).

Inside Sales, Hybrid Sales, e-Detailing

a solution for every phase of the product lifecycle.

Programs that produce quantifiable results and positive ROIs.

The RxS Engage inside sales model establishes and enhances healthcare brand messaging while respecting the Healthcare Professionals (HCPs) time.

TeleTargetRx, our multi-channel inside sales engine, is built on best-in-class contact center technology. It is integrated with customer preferencing and campaign status data, enabling informed conversations that add value for HCPs and drive sales.

Interactive dashboards provide insights into contact center activity and campaign objectives.

Our inside sales solutions detail providers at a significantly lower cost than a field sales force.

RxS Engage can typically cover more than five times the number of practices than a typical field rep. Programs can be deployed, ramped up or ramped down and modified rapidly.

Our systems and processes are flexible, and we can make campaign adjustments within 24 hours.

Our programs are staffed by sales and customer service representatives with the right profile for specific business needs like seasonality, changes in office access, vacant territories, and field staffing fluctuations.

Our sales representatives include pharmacists, pharma sales reps with field experience, and inside sales professionals.

Inside Sales Services Include

Detailing – providing HCPs with scientific drug information, benefits, and side effects.
Drug Sampling – creating orders for drug samples to licensed practitioners, in alignment with PDMA and client business rules.
Profiling – identification and analysis of key prescriber targets.
HCP Education – providing educational messages on new drugs approved by the FDA or drugs that have been approved for a new use.
Formulary Change – notifying HCPs on formulary changes for generic and brand-name drugs.

With TeleTargetRx, our multi-channel inside sales engine, inside sales representatives are empowered with campaign-specific information that helps them resolve HCP issues in real-time:

HCP specialty conflicts
Outstanding Acknowledgement of Content (AOC)/Acknowledgement of Deliveries (AODs)
Outstanding signature audits
Ability to respond with a sample request
Ability to respond with digital collateral
Ability to provide fulfillment of follow-up mail, savings cards, and patient educational materials

Video Detailing

Virtual engagement with video capabilities enables personal, longer, and more value-added conversations.

Our inside sales solutions detail providers at a significantly lower cost than a field sales force.

RxS Engage can typically cover more than five times the number of practices than a typical field rep. Programs can be deployed, ramped up or ramped down and modified rapidly.

Telesampling

The RxS Engage telesampling model is built around the HCP, not the call center supervisor. Program reporting and interactive dashboards focus on the lift and reach, not the number of calls dialed. Because RxS remains an innovator in the product sampling space, with systems and processes dedicated to sampling, clients and inside sales reps are empowered with program insights and proactive solutions. We combine learning from sampling and contact history for behavioral insights:

Agents see the totality of the relationship from Sample Request Form (SRF) to AOC, all order info in one place
Relationship dashboards, not spreadsheets, provide access to all levels of transactions – program, agent, HCP
Embedded digital SRF generation platform
Integrated with Direct-to-Practitioner (DTP) sampling & literature fulfillment
Uniquely able to offer back-end processing of AOCs ensuring product sample fulfillment
Vitamin and medication awareness and sampling

Field Salesforce Support

RxS Engage offers several salesforce supports programs, designed to improve the efficiency of reps in the field and provide access for your customers in hard to reach and uncovered territories. Our salesforce support offering includes:

Office profiling (pre-launch or for new phentermine)
Lead generation and appointment setting
Vacant territory coverage (customer service support for valuable customers in open territories)
Help desk support
Sample status support
Customer Relationship Management (CRM) assistance

Managed Care Messaging

Formulary Change – notifying HCPs on formulary changes for generic and brand-name drugs.

Sample Portals

A Personalized eSampling Portal Solution, Simplified for HCP’s

SampleCentral is our next-generation portal, developed by UX Experts to provide an intuitive Amazon-like “shopping” experience.

Protected by role-based login and robust security, SampleCentral engages customers with specialized messaging, a centralized dashboard, and allocation & electronic AOC (eAOC) management.

It is adaptive for easy use on tablets, phones, or desktops, and was designed to be customized to support brand identity.

SampleCentral is part of our integrated software suite and contributes data to LinkedRx for insights.

Next-generation technology for customer engagement
Sample/Literature Requests on demand
24/7 Accessibility Anywhere/Anytime

SampleCentral Features:

Centralized Dashboard
Platform Independent, adaptive design
Allocation & eAOC Management
Role-Based Login

Our portal has passed an independent international security standards audit – we have documented global cyber security to protect your company and data.

Learn more about RxS Physician Engagement