Dental Office Engagement
Open a dialogue with your Dental Offices through RxS Engage.
Dentists have very little downtime, so being respectful of that and building a relationship with dental hygienists and other office staff helps to gain access. The RxS Engage team understands the intricacies of how to successfully navigate dental offices.
Inside Sales, Hybrid Sales, e-Detailing
Establish and enhance healthcare brand messaging while respecting the healthcare provider’s time.
Communicating your brand message to dentists and dental offices can be challenging. Now, more than ever, it is crucial to respect their time and ensure you are engaging them with messaging that is valuable to their practice and patients. Products and messaging that help to increase office efficiencies are very well received. From over-the-counter (OTC) products to medical equipment, messaging to dentists will vary drastically. Understanding their specialty and who their primary patients are is critical to effective messaging.
The RxS Engage inside sales model establishes and enhances healthcare brand messaging while respecting the healthcare provider’s time. TeleTargetRx, our multi-channel inside sales engine, is built on best-in-class contact center technology. It is integrated with customer preferencing and campaign status data, enabling informed conversations that add value for Healthcare Professionals (HCPs) and drive sales. Interactive dashboards provide insights into contact center activity and campaign objectives.
Our programs are staffed by sales representatives with the right profile for specific business needs like seasonality, changes in office access, vacant territories, and field staffing fluctuations. Our sales representatives include pharmacists, pharma sales reps with field experience, and inside sales professionals.
Inside Sales Services Include:
- Detailing – providing scientific drug or device information, benefits, and side effects.
- Profiling – identification, and analysis of key prescriber targets.
- Education – providing educational messages on new drugs approved by the FDA or drugs that have been approved for a new use.
With TeleTargetRx, our multi-channel inside sales engine, inside sales representatives have been empowered with campaign-specific information that helps them resolve issues in real-time:
- Ability to respond with a sample request
- Ability to respond with digital collateral
- Ability to provide fulfillment of follow-up mail, savings cards, and patient educational materials.
Virtual engagement with video enables longer and more value-added conversations. Our inside sales solutions detail providers at a significantly lower cost than a field sales force. RxS Engage can typically cover more than five times the number of practices than a typical field rep. Programs can be deployed, ramped up or ramped down and modified rapidly.
The RxS Engage telesampling model is built around the HCP, not the call center supervisor. Program reporting and interactive dashboards focus on the lift and reach, not the number of calls dialed.
Because RxS remains an innovator in the product sampling space, with systems and processes dedicated to sampling, clients and inside sales reps are empowered with program insights and proactive solutions.
We combine learning from sampling and contact history for behavioral insights.
- Agents see the totality of the relationship from Sample Request Form (SRF) to Acknowledgement of Content (AOC), all order info in one place
- Relationship dashboards, not spreadsheets, provide access to all levels of transactions – program, agent, HCP
- Embedded digital SRF generation platform
- Integrated with Direct-to-Practitioner (DTP) sampling & literature fulfillment
- Uniquely able to offer back-end processing of AOCs ensuring product sample fulfillment
- Vitamin and medication awareness and sampling
Field Salesforce Support
RxS Engage offers several salesforce supports programs, designed to improve the efficiency of reps in the field and provide access for your customers while territories are uncovered. Our salesforce support offering includes:
- Office profiling (pre-launch or for new territories)
- Lead generation and appointment setting
- Vacant territory coverage (customer service support for valuable customers in open territories)
- Help desk support
- Sample status support
- Customer Relationship Management (CRM) assistance
A Personalized eSampling Portal Solution, Simplified for HCP’s
SampleCentral is our next-generation portal, developed by UX Experts to provide an intuitive Amazon-like “shopping” experience.
Protected by role-based login and robust security, SampleCentral engages customers with specialized messaging, a centralized dashboard, and allocation & electronic AOC (eAOC) management.
It is adaptive for easy use on tablets, phones, or desktops, and was designed to be customized to support brand identity.
SampleCentral is part of our integrated software suite and contributes data to LinkedRx for insights.
- Next-generation technology for customer engagement
- Sample/Literature Requests on demand
- 24/7 Accessibility Anywhere/Anytime
- Centralized Dashboard
- Platform Independent, adaptive design
- Allocation & eAOC Management
- Role-Based Login
Our portal has passed an independent international security standards audit – we have documented global cyber security to protect your company and data.