Sample Accountability and Field Salesforce Support
PDMA & 21CFR Part 11 healthcare sales representative samples management and reconciliations services, help desk, territory alignment, and roster management
Got it – reps need to be in the field, educating their customers and promoting products, not counting stock, corresponding with analysts about two-week-old sample transactions, or waiting for an auditor to drive up. Oh, and reportable shortages are bad.
The RxS hand-carry support toolset is designed to keep reps in the field, sampling, and compliant.
With our focus on representative productivity and the digital enablement of field and home office staff, RxS removes repetitive tasks from the headquarters and field management so they can check off their own “to-do’s”
In the beginning
Members of our team go back to the early days of PDMA compliance when their top customer called an emergency meeting to find out what they knew about this new marketing regulation. From that day, until now, samples management has been what we do, and what we do well.
The RxS team of dedicated sample accountability analysts leverage PDMA informed processes, client SOPs, and our purpose-built software, LinkedRx, to monitor variances, reconcile losses, and prepare PDMA-compliant reports. Together we facilitate accurate and compliant annual, random, and for-cause inventories.
LinkedRx exchanges data with third-party warehouses for shipment, return, and destruction transactions, supports paper-based sampling systems, and is integrated with all major pharmaceutical CRM systems. We are a Veeva technology partner, too.
Along with sample accountability, we can help with business rule development, help desk support, and PDMA compliance guidance and training.
Featured Hand-Carry Services
Our customer engagement model puts the sales representative front and center.
Our technologists wrote some of the systems still in use out in the industry today – true story. We have been building and refining sample compliance software across organizations for a while, and are still tinkering with the one we think is the best, LinkedRx. But, we’re not only about technology.
Our people are sample compliance specialists who work with client salesforces to avoid reportable incidents and to coordinate sample management activities in the field.
Our analysts have access to timely and accurate transactional data from across the partner landscape that allows them to identify areas of potential concern, initiate mitigations steps, process reconciliations, manage variances, and provide PDMA compliant reports – on time.
Once again, (did we mention technology?) LinkedRx supports our team with a robust case management engine at its core, identifying priorities, flagging suspicious transactions, and ensuring timely follow-up.
Our customer engagement model puts the sales representative front and center prioritizes their time and aims to resolve all open issues in one contact.
Reasons to work with us:
- A sales representative is front and center
- Industry-specific engagement model
- Proactive monitoring baked into the solution
- Tons of experience developing and enhancing purpose-built sampling software
- Intuitive and real-time dashboardTrend reporting
Learn more about RxS Sample Accountability.
Rep Helpdesk and Salesforce Support
RxS offers several salesforce support programs.
With the help of our friends at RxS Engage, our healthcare-dedicated contact center team, we offer several salesforce support programs designed to improve the efficiency of reps in the field and provide access for your customers while territories are uncovered.
Our salesforce support offering includes:
- Office profiling (pre-launch or for new territories)
- Lead generation and appointment setting
- Help desk support
- Sample status support
- CRM assistance
- Vacant territory coverage (customer service support for valuable customers in open territories)
- Schedule in-services
Appointment follows up
Integrated HCP Validation, HCP Signature Audits, SDF Management as well as Random and For-Cause Audits.
The RxS Signature Audit module of LinkedRx is a full life-cycle signature auditing program supporting both Hand Carry and DTP activity. The RxS Physician Signature Validation process (RPSV) is a comprehensive service that provides signature audits to HCPs via an automated fax or mail process. Our solution provides a robust set of business rules, reporting, and analytic tools to support signature audits or order verifications. Questionable and/or negative responses are reported by RxS Sample Management to our clients with copies of all relevant documents forwarded for follow-up and/or disciplinary action within 1 business day.
Field Audits and Closeouts
The client support team at RxS takes accountability for managing all sample management activities in the field including, annual inventory audits (scheduling, reconciliation, research, and reporting), close-out management (samples, & hardware), and for-cause audits.
Our highest priority for you.
Regulatory compliance is critical to your organization’s success and is our highest priority. RxS is a sponsor of the compliance-focused Sharing Alliance. With connections like that, you know that RxS is current on all compliance-related topics. Rolled under our compliance services, we manage sample reporting, escalations, and mitigations, signature audits, transfers and returns, lost in transit, investigations, and PDMA Compliance Training.
LinkedRx Connects Hand-Carry and Direct-To-Practitioner Channels.
Linked Rx is a sample management tech that seamlessly connects hand-carry and direct-to-practitioner channels, allowing brands to effectively introduce, distribute, and monitor their samples.
This holistic approach provides insight and analytic capabilities to support decision-making.
- Robust case management capabilities
- PDMA Compliance and Sample Accountability/Reconciliation Management
- Configurable and Customizable Solutions by Client
- Manages Sample Movement Irrespective of Channel
- Centralized PDMA/Client/Industry business rules engine
- Channel Activity Repository
CFR Part 11 Compliant Infrastructure
All of our systems have been developed as per PDMA and 21 CFR Part 11 and are fully validated with current release documentation.
Our technology development follows SOPs Change Control, SDLC, Backup / Recovery, Disaster Recovery, System Administration with 3 levels of security logging into systems Audit Trails.